Ho-ost Internet Solutions Limited
20 Awbrey House, Buttrils Walk, Barry, CF62 8DG, Wales, United Kingdom

Last Edited: 20-05-2018

This policy covers what personal information we collect, why we collect it, where we store it, how we protect it and your rights in updating or removing personal information. Upon agreeing to our Terms of Service, you are also agreeing to this Privacy & Cookies policy. We reserve the right to update this policy if necessary at any time. To register and use services from Ho-ost Internet Solutions Limited, you must be 18+. We do not store personal information relating to children and will permanently remove data that is submitted regarding a child within 24 hours.

For the purposes of data protection law, we are a data controller in respect of data that you share with us, or that we collect, through the website or forms of communication provided and a data processor in respect of data you share with us as part of your use of our services provided.

What Personal Information Do We Collect?
Upon registration, you will be asked to provide:

Your full legal name
Your billing address
Your email address
Your phone number
Your IP address(es)
Company name(s)

We automatically log any IP addresses used to access or modify your account or services. Any sub-accounts or contacts are required to provide the same under the “contacts” subsection of our website. We use this information to create an account on file for you, linking all of your transactions, invoices and services to your own personal client area. This enables us to process your orders and/or transactions automatically. We may also use this information to identify your account or services during support correspondence and to send follow up emails. We are required to store relevant billing information of clients who have purchased services from us for up to six years after the end of the accounting period in which the last transaction was processed in accordance with Companies Act 2006 and United Kingdom Tax Laws.

Where We Store Personal Information:
The data used when you sign up to our client area is stored within a database which is hosted on our servers. We also run a daily backup of the database, and retain it for 30 days. If your account is permanently removed we will override our backups and remove all of your data.

How We Protect Personal Information:
We use regular Malware Scanning and your personal information is contained behind secured networks and is only accessible with your consent by a limited number of persons. All information you supply is encrypted via Secure Socket Layer (SSL) technology and an external PCI compliant payment gateway handles all credit card transactions. We do not store or have access to any customer credit card details. We have multiple firewalls configured throughout our infrastructure and regularly updated and maintain all of our maintainable systems efficiently

Access, Update or Delete Your Data:
You have the right to update inaccurate or misleading personal data we hold at you at any time. You may do this via our client panel or send a request in writing. You also have the right to access your personal data, supplementary information and to be aware of and verify the lawfulness of processing. You may request a copy of personal data we store on your account in a computer readable format. Photo Identification is required to verify you and fulfill this request.

You have the right to request removal of personal data we hold on you, unless the information we hold is necessary to comply with a legal obligation. You may request removal of your personal data in writing or electronically. Photo identification is required to fulfill this request and will not be stored. If your request is accepted, your account will be permanently removed.

Cookies - Why And How We Use Them:
Cookies are files that are sent through your browser to capture and remember certain information. We use cookies to track your referrer (if applicable) and your login details when enabling the “remember me” option. You can disable cookies via your browser. Disabling cookies may restrict your website experience. You can see a table of the cookies we use listed below.

Cookie	Expiration	Purpose
WHMCSUID WHMCSPW	Up to 2 years from setup/update	Used when you check “remember me” logging into the client panel.
WHMCSAffiliateID	Up to 2 years from setup/update	Tracks if you were referred to the site by an affiliate and lets us track the effectiveness of such referrals.
WHMCSLINKID	Up to 2 years from setup/update	Tracks how you entered the site and your origin browser location.

Opt-In And Opt-Out Communications:
We use an opt-in system for all of our marketing communications. You may choose to opt-in to receive marketing communications via your client panel. Your IP address and request is logged whenever you opt-in or out, in order to confirm your consent. By remaining in an opt-out state, you will only receive vital communications about your account and services.

To be in accordance with CAN SPAM, we agree to:

not use false or misleading subjects or email addresses,
Identify the message as an advertisement in some reasonable way,
include the physical address of our business headquarters,
monitor third-party email marketing services for compliance,
honor opt-out and/or unsubscribe requests quickly

Disclosure & Your Consent:
We do not sell, trade, or otherwise transfer your Personal Information. This does not include parties who assist us in operating our websites, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. By agreeing to our terms of service and using our website, you consent to our use of your data and of anyone you represent in the manner set out in this Privacy & Cookies Policy. You are responsible for ensuring that you have authority to consent on behalf of anyone whom you submit data about.