These terms and conditions are a legally binding agreement between Ho-ost internet Solutions Limited, (“Ho-ost”, “Our”, “Us”) and any party utilizing our services (“Client”, "Customer", “You”, "Your"). By using any services offered by Ho-ost, you agree to be bound by this agreement. These Terms were last amended August 3rd, 2017.


1. Correct Account Information

a. To use services with Ho-ost, you are required to provide correct and up to date account information. This includes, but is not limited to: your full legal name, company name (if applicable), billing address, phone number, and email address. If you are suspected of using false information, you may be required to submit identification documents.

b. Before any services are provisioned, your account information will be checked against multiple fraud registries. All fraudulent orders will be denied and refunded if payment is already made, and your account will be permanently closed.


2. Shared Web Hosting

a. Ho-ost provides shared web hosting based in Garden City, New York and are subject to local laws. To keep your shared hosting active, you must upload a web page within the first 14 days of purchasing your package. You cannot use our shared hosting as a file storage service, and there must be a purpose for your website. Failure to abide by this may result in account suspension or termination. Shell access is not given for our reseller web hosting.

b. Pornography is permitted on our network, so long as it complies with United States law. All pornography must comply with 18 U.S. Code 2257, must depict consenting adults, and must not depict any animals. Any violation of these provisions will be forwarded to law enforcement agencies.

c. You cannot use our servers for malicious reasons, such as: DDoSing, spam, nulled software, hacking/cracking and will be terminated if found doing so.

d. By uploading files to your account, you agree that you have ownership (or permission of the owner) to distribute the content.

e. Unless otherwise stated, shared web hosting is not HIPAA compliant. No private medical data should be stored on Ho-ost reseller web hosting.

f. On selected packages, Ho-ost offers "unmetered" bandwidth. On these accounts, there will be no bandwidth allowance set. Our unmetered packages are subject to restrictions. If you are using more than 250GB of bandwidth per month an investigation will take place. If your bandwidth usage is due to bots, or anything malicious, you will be suspended and potentially terminated.

g. Ho-ost reserves the right to adjust the price of any Ho-ost product to new clients at any time with or without notice. Ho-ost will not change the price of any existing service unless the service was upgraded or downgraded upon client's request and approval.


3. Reseller Web Hosting

a. Ho-ost provides reseller web hosting based in Garden City, New York and are subject to local laws. To keep your reseller hosting active, you must upload a web page to the main account within the first 14 days of purchasing your package. You cannot use our reseller hosting as a file storage service, and there must be a purpose for your website. Failure to abide by this may result in account suspension or termination. This applies for all sub-accounts within your reseller, too. Shell access is not given for our reseller web hosting.

b. Pornography is permitted on our network, so long as it complies with United States law. All pornogrpahy comply with 18 U.S. Code 2257, must depict consenting adults, and must not depict any animals. Any violation of these provisions will be forwarded to law enforcement agencies.

c. You cannot use our servers for malicious reasons, such as: DDoSing, spam, nulled software, hacking/cracking and will be terminated if found doing so.

d. By uploading files to your account, you agree that you have ownership (or permission of the owner) to distribute the content.

e. Unless otherwise stated, shared web hosting is not HIPAA compliant. No private medical data should be stored on Ho-ost reseller web hosting.

f. Ho-ost reserves the right to adjust the price of any Ho-ost product to new clients at any time with or without notice. Ho-ost will not change the price of any existing service unless the service was upgraded or downgraded upon client's request and approval.


4. Virtual Private Servers

a. Ho-ost provides virtual private servers based in Buffalo and Los Angeles and are subject to local laws. You cannot use our virtual servers for malicious reasons, such as: DDoSing, email spam, nulled software, hacking/cracking and will be permanently terminated if found doing so.

b. Upon payment, you agree to all configurable options selected. User specified changes to configurable options may incur a one time or recurring fee detailed within the configurable options section of your service.

c. Ho-ost reserves the right to adjust the price of any Ho-ost product to new clients at any time with or without notice. Ho-ost will not change the price of any existing service unless the service was upgraded or downgraded upon client's request and approval.


5. Backup Services

a. Our shared and reseller hosting services offer a monthly backup which takes place on the 15th of each month. A copy of your websites data is saved to a separate backup server. You can request a copy of a backup via support ticket.

b. If you would like more regular backups, there is an additional fee which can be found in the product addons page. Otherwise, it is the clients responsibility to acquire their own backups outside of the monthly backup cycle.

c. Our virtual private services offer zero backups. It is the clients full responsibility to backup any data required from their virtual private server.


6. Account Migrations

a. Ho-ost offers a free account migration for all shared hosting accounts that are transferring from another webhost. You agree to provide all necessary information to complete the migration. Only cPanel migrations are currently accepted.

b. If you are transferring a reseller account, Ho-ost will happily migrate your first ten websites for free. After your first ten websites, additional migrations are $1 each. If you are transferring between Ho-ost services, there will be no migration fees.


7. Payments

a. You agree to provide the appropriate payment to Ho-ost for any services you have purchased in advance of period of which your services are active. You agree that until canceled, your services will continue to be billed on a recurring basis. You agree to provide payment on time for said services. Ho-ost will automatically generate an invoice prior to your due date, and you have until the due date to make payment. Failure to make payment on time will result in automatic account suspension and gives Ho-ost the right to terminate your account.

b. Ho-ost offers the ability to deposit into your account credit, to automatically pay for future invoices. It is also possible that account credit is given for SLA refunds, or because of over payment on an invoice. Account credit is nontransferable and cannot be redeemed for cash or refunded and can only be used to purchase Ho-ost services. If your account is closed, you agree to forfeit your credit balance.

c. Ho-ost has a zero tolerance policy on Paypal disputes. If you open a Paypal dispute/chargeback, we will automatically suspend your hosting package pending investigation. You may also be charged a $15 fee for opening a Paypal dispute.

d. Ho-ost will not charge a late fee. However, your payment must be registered within 7 days of your service being suspended, or your service will be terminated.


8. Cancellations & Refunds

a. Ho-ost reserves the right to cancel your service(s) without renewal when your billing period is complete. You can request cancellation via our client panel, for either immediate, or end of billing period. Immediate cancellation means that your website and account will be terminated within 24 hours.

b. Ho-ost will provide a refund if you are not completely satisfied, or have changed your mind within 48 hours. Our money back guarantee is only eligible for: Shared Hosting, Reseller Hosting & Virtual Private servers. Our money back guarantee is NOT eligible for: Domain names, Software Licenses Our money back guarantee is applicable within 48 hours of your service being activated, not paid for.


9.Indemnification Policy

a. You agree to use all Ho-ost services and facilities at your own risk. Ho-ost specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall Ho-ost be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

b. Client agrees that it shall defend, indemnify, save and hold Ho-ost harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Ho-ost, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Ho-ost against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Ho-ost's server.

c. Ho-ost reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Ho-ost's server. Ho-ost shall be the sole judge of what violates this Policy.


10. Changes To These Terms of Service:

a. Ho-ost reserves the right to change any section of our Terms of Service and Service Level Agreement with or without prior notice.

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